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Who Do I Call First After My House Floods?

When your house floods, it can be difficult to know what to do first.

Do you call your insurance company? A plumber? A restoration company? Your roofer?

The right answer depends on what caused the flooding, but your immediate priorities should be safety, stopping additional water when possible and beginning water removal and drying as quickly as possible.

First: Make Sure The Property Is Safe

Before worrying about cleanup, make sure it’s safe to enter the affected area.

Floodwater can create electrical, structural and contamination hazards. The EPA advises homeowners not to touch electrical equipment if it is wet or if they are standing in water.

Floodwater can also contain sewage and other harmful substances.

If you’re unsure whether the property is safe, stay out of the affected area and get professional assistance.

Call First After My House Floods

Determine Where The Water Came From

Knowing the source will help determine who needs to be involved.

Common causes include:

If a broken pipe or plumbing fixture is actively releasing water, you may need a plumber to repair the source.

If a roof is damaged, a roofer may need to make repairs.

But stopping the source doesn’t remove the water that is already inside your home.

Call A Water Damage Restoration Company

Once the immediate source is controlled, professional water mitigation should begin as quickly as possible.

A restoration company such as Top Flight Property Restoration can address the damage inside the property by:

  • Extracting standing water
  • Identifying hidden moisture
  • Removing damaged materials when necessary
  • Setting up professional drying equipment
  • Dehumidifying affected areas
  • Monitoring moisture levels
  • Helping reduce the risk of mold growth

Top Flight provides 24/7 emergency water damage cleanup and flood cleanup services for residential and commercial properties.

When Should I Call My Insurance Company?

You should also notify your insurance company promptly if you plan to make a claim.

Before cleanup begins, take photos and videos when it is safe to do so. The EPA recommends contacting your insurer and documenting the home and belongings before beginning flood cleanup.

However, don’t assume that means wet materials should sit untouched for days while you’re waiting for an adjuster.

Ask your insurer what immediate steps they want you to take to protect the property and document your efforts. Top Flight also provides insurance claims assistance to help document affected areas and restoration work during the recovery process.

Why Fast Drying Matters

Standing water is obvious. Hidden moisture can be just as important.

Water can soak into drywall, insulation, flooring, cabinets, baseboards and framing.

The EPA recommends cleaning and drying the home and its contents within 24 to 48 hours when possible.

Professional structural drying and dehumidification can help remove moisture that household fans alone may not adequately address.

Moisture that remains trapped inside building materials can also create conditions for mold growth. Visit Top Flight’s Moisture & Mold Learning Center to learn more about hidden moisture and mold after water damage.

One Call Can Get The Restoration Process Started

If your home or business has flooded, Top Flight Property Restoration can begin the water removal and drying process while you handle the other calls associated with the loss.

Top Flight serves Jupiter, Tequesta, Palm Beach Gardens, Juno Beach, North Palm Beach, Hobe Sound, Stuart and surrounding communities throughout Palm Beach, Martin and St. Lucie Counties.

From emergency water extraction and water damage cleanup and flood cleanup to structural drying and mold remediation, the goal is to protect your property and get the recovery process moving as quickly as possible.

House flooded? Call or text Top Flight Property Restoration at 561-846-2615 for 24/7 emergency response.